DCSA call center numbers changing

SEPT. 27, 2023

Due to a change in phone carriers and a transfer to CallManager software, all DCSA call center numbers are changing effective October 2.  Of note, these are a few of the numbers that will change:

The Customer Engagement Team (CET) has a new contact number.  For assistance with account deactivations, lockouts, logging in, or general NBIS questions, please contact the CET at: 
          â€¢  Email:  dcsa.ncr.nbis.mbx.contact-center@mail.mil
          •  Phone:  878-274-1765

The DCSA Applicant Knowledge Center (AKC) contact number is also changing.  The AKC can assist Industry subjects and applicants with the completion of the Electronic Application (eApp).  They can assist with form navigation, validation, and unlock/reset actions.  Their contact information is below:
          •  Email:  DCSAAKC@mail.mil
          •  Phone:  878-274-5091

The Investigator Verification hotline also has a new contact number.  If you have any questions about an agent’s/investigator’s identity or status, please contact DCSA Security at the information provided below. 
•             Email: dcsa.boyers.bi.mbx.investigator-verifications@mail.mil
•             Phone: 878-274-1186

To see a list of numbers that have changed, click here.

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